Alive and Active is dedicated to improving the motivation and functional activity of the elderly through exercise

Terms and conditions for Alive & Actives DVD programme

What do I need to know about paying for my Alive & Active DVD?

Payment can be made online or by sending a cheque for £11.99 (£10 + £1.99p+p) to Alive & Active, 20 The Hurst, Tunbridge Wells, Kent, TN2 3HU with your name & delivery address printed clearly on the reserve. Please state if you require volume one or volume two. The DVD will be dispatched within 7 working days.

Your responsibility

The DVD is suitable for anyone provided they have not been advised by a medical practitioner that they should not take part in light exercise. It is the responsibility of each individual participating in the programme to check that they are safe to exercise prior to commencing. Anyone with heart or other pre-existing conditions should seek advice from their GP before starting the class.

Simon Roll is a qualified YMCA Personal Trainer with a Sports Science Degree. Classes are for fitness purposes only and not a substitute for physiotherapy.

Alive & Active cannot be held responsible for any injury or ill health incurred during or after a class.

Returns Policy

If your Alive & Active DVD arrives in less than perfect condition then please contact us through our website at and inform us of the problem and we will gladly send you a new one in exchange for your damaged one back.

  • You have 5 working days to return your DVD if it is either unsuitable or unwanted from the day you received it but Alive & Active cannot refund the cost of postage and packaging on these items.
  • All DVDs can be returned to Alive & Active, 20 The Hurst, Tunbridge Wells, Kent, TN2 3HU.
  • Please remember to include your name and address and obtain a Certificate of Posting in case your parcel goes astray
  • Any refunds will be made via a cheque sent via Royal Mail.
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